Need To Know

TRAVEL GALLERY

Travel Gallery is the trading name of Link Express Limited

Registered Office:     5a Gloucester Road

                                     South Kensington

                                     London SW7 4PP

Telephone number:   020 7225 1483

Email:  sales@travel-gallery.co.uk 

Registered in England Company number: 01589935

VAT number:  44402186

Normal hours of business: Monday to Friday 09:15 - 17:45

ATOL

Many of the flights and flight - inclusive holidays on this website are financially protected by the ATOL scheme. Our ATOL number is 10172. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.

Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

ABTA

Book with confidence. We are Member of ABTA with membership number 89404/Y2545. Our membership of ABTA means you have the benefit of ABTA’s assistance and Code of Conduct. We provide full financial protection for your money.

We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Training Standards Institute. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com

AITO

Travel Gallery is a member of AITO, both as a tour operator and as a travel agent.  AITO has very high standards of membership. To contact the Association, visit www.aito.com  or call 020 8744 9280. Below is the AITO Quality Charter:

Quality CharterAITO is the association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

Exclusive Membership: AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

Financial SecurityAn AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with the UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.

Accurate Brochures and WebsiteAll members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

Professional service and continual improvementsAll members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

Monitoring StandardsAITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

Responsible TourismAll members acknowledge the importance of AITO’s Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating.

Customer RelationsAll members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. 

Passport and Visas

Please note: passport and visa regulations can change and you should check with the relevant embassy or high commission well in advance of travel. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. Make sure you plan in advance as some visa applications can take some time to arrange. Please note that the names on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. For the latest passport information, visit the UK Passport Agency at http://www.ukpa.gov.uk

Advance Passenger Information

A number of governments have introduced new requirements for air carriers to provide personal information about all travellers on their aircraft to the authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or, depending on the airline, when you make the initial booking.

At the Travel Gallery we hold the passport data and frequent flyer details of many of our clients on file. Equally, we respect that some clients prefer that this data is not stored on our IT system. Please let us know if your preference is to provide this data to us, as and when we need it.

Foreign & Commonwealth Office advice

The Foreign and Commonwealth Office (FCO) provides up to date travel information and advice to help British travellers make informed decisions about travelling abroad. For further information, please visit the FCO site at http://www.fco.gov.uk/knowbeforeyougo or telephone 0870 606 0290.

This website provides detailed information on travelling to many locations and we recommend that you consult with the website when travelling to destinations with which you are not familiar. www.gov.uk/foreign-travel-advice

At the Travel Gallery we try to stay informed of changing Foreign Office advice on many destinations and will be happy to discuss this further.

Health information

Visit your GP as soon as possible to check if you need any vaccinations or other preventive measures, such as malaria tablets. You are advised to visit your general practice surgery or a travel medicine clinic at least 6 weeks before you travel.

There are a number useful web sites which are worth visiting before you travel or if you are seeking further information.

For the latest health information visit NHS Direct http://www.nhsdirect.nhs.uk/ or telephone 0845 46 47.

For general health information, check the health section of http://www.fco.gov.uk/knowbeforeyougo for individual country travel advice before you travel.

The National Travel Health Network and Centre (NaTHNaC) provides health information for travellers. The information has been compiled by the NaTHNaC clinical and scientific team, and is updated regularly. Check the site for the health risks in your destination country and general health and safety advice. http://www.nathnac.org/travel/index.htm

European Health Insurance Card (EHIC): British citizens should ensure they hold a valid European Health Insurance Card (EHIC) to entitle you to free or discounted healthcare in European countries. https://www.ehic.org.uk/Internet/home.do

Travel Insurance

We recommend all clients take out comprehensive travel insurance for the duration of your trip. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your specific requirements. This should cover the cost of termination of the contract by the client or the cost of assistance, including repatriation, in the event of accident, illness or death. Travel Gallery does not sell travel insurance.

Terms of Use

If you follow any links to other websites from our website, given that you are now leaving our website, we are not responsible for the content of the third-party site.

Booking Conditions

When booking with Travel Gallery booking conditions will apply.

Where Travel Gallery are acting as the principle for your holiday arrangements, Travel Gallery Booking Terms and Conditions will apply and are available by downloading the pdf below.

When Travel Gallery acts as an agent of another tour operator, you will be provided with the relevant booking terms and conditions at the time of confirming your booking.

If in doubt please ask for such terms and conditions to be clarified in advance of making your booking.

Booking Terms & Conditions